Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Orlant International, which is responsible for your information under this Return & Refund Policy.
• Customer refers to the company, organization, or person that signs up to use the Orlant International Service to manage the relationships with your consumers or service users.
• Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Orlant International and use the services.
• Service refers to the Service provided by Orlant International as described in the relative terms (if available) and on this platform.
• Website: Orlant International's site, which can be accessed via this URL: orlant. sg
• You are a person or entity registered with Orlant International to use the Services.

Return & Refund Policy

Thanks for shopping at Orlant International. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Orlant International. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Orlant International, you agree to the terms set forth below, along with Orlant International's Privacy Policy.

If there's something wrong with the product/service you bought or are unhappy with, you have two weeks to issue a refund and return your product/service.

The return and refund policy applies to local purchases only. If the product is shipped out of Singapore, warranty, return, and refund policies will not be used.

If you would like to return a product, the only way would be to follow the following guidelines:

You may refund/return your order for any of the following reasons:

• For systems that are defective/damaged upon arrival, please contact us.

Here are the general requirements for returns:

• Proof of purchase (invoice order number and payment receipt).
• The system must be in its original state and condition, along with all original accessories (e.g., remote control and charging cable) and any gifts received with it.

Here follows the condition(s) when the system is non-returnable:

• Intentional misuse or abuse of the system, including failure to properly maintain or Service
• Power surges, electrical storm damage, or incorrect power supply
• Malfunction caused by improper disassembling, modification, or repairing by 3rd party
• Incorrect, improper, or inappropriate operation
• Insect or vermin infestation
• Accidental damage due to owner's negligence
• Exterior damages caused by chemical fumes or sharp objects
• Intentional modification or cosmetic amendments of the system

Un-installation and return delivery charges will not be charged. Drill holes left behind by the system after uninstallation will be patched up. However, painting services will not be provided.

Refunds

We at Orlant International commit ourselves to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects, and packaged carefully. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you purchased it via online payment (not cash on delivery), you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good so that the items won't get damaged during transit. Please note that Orlant International is not liable for damages caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it, and if it follows the guidelines addressed above, we will issue a refund for your purchase. Your refund may take a few days to process, but you will be notified when you receive your money.

Shipping

Orlant International is not responsible for overseas and return shipping costs. Every shipping has to be paid for by the customer; even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or purchasing, you consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

Don't hesitate to contact us if you have any questions.

• Via Email: enquire@orlant.com.sg
• Via Phone Number: +65 9772 9466
• Via this Address: 21 WOODLANDS CLOSE, #08-03, PRIMZ BIZHUB, SINGAPORE 737854