Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Orlant International, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Orlant International Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Orlant International and use the services.
  • Service: refers to the service provided by Orlant International as described in the relative terms (if available) and on this platform.
  • Website: Orlant International’s site, which can be accessed via this URL: orlant.sg
  • You: a person or entity that is registered with Orlant International to use the Services.

Return & Refund Policy

Thanks for shopping at Orlant International. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Orlant International. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Orlant International, you agree to the terms set forth below along with Orlant International’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 2 weeks to issue a refund and return your product/service.

Return and refund policy only applies to local purchase only. If product shipped out of Singapore warranty, return & refund policy will not be applied.

If you would like to return a product, the only way would be if you follow the next guidelines:

You may refund/return your order for any of the following reasons:

  • Systems that are defective/damaged upon arrival, please contact us. 

Here follows the general requirements for returns:

  • Proof of purchase (invoice order number and payment receipt).
  • The system must be in its original state and condition, along with all original accessories (e.g. remote control and charging cable) and any free gifts received with it.

Here follows the condition(s) when the system is non-returnable:

  • Intentional misuse or abuse of the system, including failure to properly maintain or service
  • Power surges, electrical storm damage or incorrect power supply
  • Malfunction caused by improper disassembling, modification or repairing by 3rd party
  • Incorrect, improper or inappropriate operation
  • Insect or vermin infestation
  • Accidental damage due to owner's negligence
  • Exterior damages caused by chemical fumes or sharp objects
  • Intentional modification or cosmetic amendments of the system

Un-installation and return delivery charges will not be charged. Drill holes left behind by the system after un-installation will be patched up. However, painting services will not be provided.


Refunds

We at Orlant International, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Orlant International is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

Orlant International is not responsible for overseas and return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

 

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

 

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: enquire@orlant.com.sg
  • Via Phone Number: +65 9772 9466
  • Via this Address: 21 WOODLANDS CLOSE, #08-03, PRIMZ BIZHUB, SINGAPORE 737854